tho the project is quite interesting, I got the question which troubles me - how is this profitable for the personnel?
what are the ways to convince them after they work for the straight buck for years? how do you see it?
Thank you for your question.
Indeed automation on the tables is something that waiters don't want to see because they think there is no tips from there. We spoke with waiters and owners and find solution that satisfies both. Restaurant customers will pay lower tips while ordering about 5%-7% instead of 15%-20% at least someone brought the dish and clean the table. So terminals is more helping solution nor abusing.
In chase of savings business owners load staff and loose in quality of service. Self service terminals will equalize this balance