That is their actual response? Are you kidding me? I thought this casino had decent ratings? Lost any hope of me ever playing there if they are going to respond to their customers like that. I am sorry, if you don't want people to use your free promos, don't offer them.
I have lost my trust on this casino long time ago when they made something like a free competition which was guessing a sound of a slot game. The competition was started on June 2015 and there was so long delay before the representative announced the winner on January 2016. Their representative is not active anymore since that time so I prefer to avoid this casino.