Same here, seems I don' t exist. This is real, yes? hmm now I'm beginning to wonder if ol' Elon is actually correct and we're all in a simulator. I've lived in the same house for 15 years, same phone number etc.. Been on trex 3.5 yrs, ridiculous amount of trading over that time.
I don't trust these guys with my full identification and I've got a sizable amount stuck on there atm. Shitty crypto exchange situation, again.
are you not worry if you loss all your coin? why so hard to do what they ask for?
what is going to do if they wont give your money back till you give your identification
Worried is the wrong word, pissed off is a better representation of how I feel with this situation. If they had given prior notification about the upcoming changes to account identification levels I would have immediately withdrawn all my funds, then gone about trying out their new ID levels. Instead, I went ahead and tried for the basic level, but like everyone else in this thread that has tried that route, it failed. I know damn well I exist and that none of the information I gave them is false yet it did not work. Their "Public record providers" could not find me, which is absolute horse shit.
So, no, I will not be sending in my full identification. I DO NOT trust them now. Not that I did much in the beginning but I've never had a single problem trading, depositing or withdrawing from trex in the past.
I've lost coins on these exchanges before, nothing new to me. For now I'll keep trading and withdrawing what little I can each day while trying out other exchanges. Perhaps they will find a new 'service' for record identification and my account with be brought up to 3 btc withdrawal per day, perhaps not, for now they can kma as far as my submitting a selfie with my ID.
This situation screams NO to me.