Make a screenshot. Crop the ss in a paint showing the response that made by them. Save it. Then go to tinypic (This is the usual stuff i do make use on posting pics in the forum) Upload the Screenshot file. Enter captcha since its been required then after uploading is done select the link which it can be used on Forum. You can actually see that stuff.

Back to topic that kind of response is terrible from them.Its not really professional at all.