PLEASE CAN YOU REPLY AND SORT OUT THIS PROBLEM .

Below is one of my many recent emails sent to CEX.IO

They keep blaming my debit card , YET they made a payment to me back in JULY , nothing has changed my side , my card is the same , it is the same issue number and all details are correct and verified at CEX.IO end.

Of course CEX.IO sent me various cut and paste responses , but things do not look good for this company , people should consider moving there coins and money else where.....very poor support , very poor replies with lots of rubbish talked and poor excuses.

Copy of todays email :-

Withdrawel Rejected ! to my debit card

User number :- up106274182

Support request number 355985

Hi , I am very very unhappy , I have re-spoken with my bank , they tell me everything you have told me is incorrect .

1) I do not have any incoming daily limit on my account , even if I did , i have not used the card.
2) The name on my card is correct , Initials and not a full name are perfectly normal.
3) why do you reject my payment , even though you sent me funds to my account around the 26th of July when I withdrew funds.
4) my card details have not changed at my bank
5) I have tried again today to withdraw money and once again you have rejected my request.

HOW do you suggest I go forwards with this ?

I need my money , IT is not a Problem at my side.

It is a issue at your side.

Paul Wilson.