Since we are on the subject on the importance of great customers services and exchange, below is a direct quote from our OP Roadmap for 2018 and beyond:
Full service centralized exchange where DNotes, Bitcoin, and a selection of other digital currencies and fiat currencies will be traded. https://bitcointalk.org/index.php?topic=1924858.02018 will be a very exciting year for DNotes. After launching DNotes 2.0, we will continue its development with an expanded team of developers potentially a large team. Among various other projects, including blockchain related projects, we will start working on our full service centralized exchange with a commitment to be equal to our competitors and ultimately be superior.
At a minimum, we will be superior in customer services and the protection of their assets right off the gate. We are prepared to spend up to two fully years to do things right. Like some of you, I have had my share of frustration and disappointment and sustained heavy losses because of miss-managed and collapsed exchanges like Crypto Rush, Mint Pal, and Crypsy. All those lessons learned will help us build a better exchange.