I was also impressed with WEX/BTC-E returning to try again instead of just keeping whatever BTC balances they had. However it is not so encouraging when you see your BTC balance disappear and support don't respond to your tickets to explain what is going on, most people in this situation are probably quite keen to withdraw everything they have from WEX and move on. If it turns out to be a temporary issue that gets fixed I will change my stance, but for now...