Just signed up to wirex a few weeks ago and already having problems.

Went to change 200 USD on my USD virtual card to BTC, and the transaction failed. This was on Friday, 13th. After opening a support ticket, they finally got back to me (request 240910) nearly a week later saying they'll put the $200 back in my account in 5 days... what an absolute joke.  The reply to the ticket explained the transaction failed due to a technical issue. Knowing this, it can't be difficult to immediately credit my account with the correct BTC/USD.

Wirex - if you want to keep me as a customer, please put the funds back immediately. Or give me the equivalent in BTC. Very poor service thus far, and disappointing you'd hold my money ransom for nearly two weeks.

Edit: added dates