Can anyone tell me why a Cryptopia withdraw on October 10, 2017 sent to my Corion online wallet is still missing?
Two support tickets later and no fix from Cryptopia.
910376
COR
62.49794630 0.01000000 Complete
0x906afb2f42213567b68c1375ab7f459a12aeead52405a97d81cc9381f46dab86
0x9d4c6f44865c7741282f18881b354e2ed237e84f
5/10/2017 1:05:00 PM
Same things today. But i make deposit to cryptopia. Now I will write to Criptopia support.
will you write to Corion support?
if you know some news first, please tell
PS.
Which Explorer you used to check Token Transfer?
Unfortunately this withdraw issue is a Cryptopia error and they put the wallet in maintenance. That's why both deposit as withdraw are now not possible. If you sent CORIONS before the maintenance, then your coins are stuck and Cryptopia must come with a solution. If you sent CORIONS to Cryptopia while the wallet was already in maintenance, then your coins are at Cryptopia, but not in your balance yet.
The CORION foundation has no influence but trying to contact Cryptopia, but for the rest it's Cryptopia who must act. I got a reply on my support ticket:
My question:
Hi there, I did withdraw over 282 CORIONS and send them to my CORION wallet, but the coins never arrived. At gastracker.io (
http://gastracker.io/tx/0xd753fd972872b181ab70db29bb6a5aade8e091e0f61c2d14ce5dcc31819cca50) I see Failed for the transaction, but where are my coin now? The transaction details: # Currency Amount Fee Status TransactionId Address Timestamp 910225 COR 282.93201850 0.01000000 Complete 0xd753fd972872b181ab70db29bb6a5aade8e091e0f61c2d14ce5dcc31819cca50 0xa170c84f74dac6b05888ffc0f3a5b181e53226bd 5/10/2017 6:26:00 PM The CORION address is double-double checked. Regards
Cryptopia reply:
Hi db71,
Thanks for contacting Cryptopia.
Thanks for letting us know about this, I've escalated this to our admins and they'll look into it the first chance they get. I'd like to ask for your continued patience as we work towards getting to this one - we're really busy at the moment!
I'll leave this ticket open and we'll get back to you once we know more. Thanks once again for your patience!
Kind regards,
Cryptopia Support
A few days after the reply they set the wallet in maintenance with this message:
Investigating withdraw issues.