Sad. Just so sad to read disasters like this.
$35k down the drain. I wonder how you can keep your cool and stay composed. I would be totally out of my senses if someone stole that much money from me.
That 19n.. address shows total inputs of 10 BTC. That's one big haul.
So what the scammer probably did was he deliberately locked your account by trying multiple wrong passwords. Then he gambled on you googling and finding that number to call. My my, are they smart. They come up with new schemes every single day.
Guys, be careful.