I did and they very politely responded and answered 1/2 my question within about 4 hours, not too bad for responsiveness. Still can't find my deposit address anywhere.
Olaf replied:
Sorry about the delay! We had an issue syncing with the blockchain which resulted in unconfirmed transactions that remained in the pending state for too long. Now these transactions have been pushed through - let me know if you still need help with anything. Again, my apologies for any undue stress this has caused!