This is the risk of trading electronically, especially on an online platform.
Are you joking? How should we trade cryptocurrencies offline? Im using other sites where this doesn't happen. This is not a risk of trading electronically, it's a risk to use your site Kraken.com!
HA HA! Exactly. I got seriously pissed of when the support replied me this too:
This is the risk of trading electronically, especially on an online platform.What a bunch of joke! It's not a "risk", it's a SCAM.
I was trying to close a short position of $15K with some profit. First it was "order failed" message. Nothing in the pending orders. Second time I try to close it, 2 orders gets executed.
One - closes my short position .
Two - Opens a long position.
Price dramatically dropped from $5500 to $5150 in 2 hours and my margin level goes below 80.
I write to support. Now, imagine how I would have felt receiving this as response from them:
This is the risk of trading electronically, especially on an online platform.It's a SCAM.
I've withdrawn all my money from kraken and switched to poloneix after that.