Very interesting idea. Is PodOne strictly for call centers, or does it plan to offer other methods of contact -- i.e., email, text, chat.?
It's for any sort of interaction (voice, email, chat, SMS, etc). The idea is to build a full network utilizing Fenero's existing base of 2,200+ contact centers around the globe to feed the network. This is a major plus - PodOne will supply the Human Resources and Fenero is supplying the actual technology infrastructure that handles all the interactions!