I joined the whitelist via the website a week ago but never got any response (nothing in Spam). Is that normal?
I was about to answer this query but then Dr. Juan already answered you. Anyway, if you have any other concerns, feel free to ask here or subscribe to their Telegram channel. Here's the link:
https://t.me/joinchat/FH65F0IDyxLajpe-Kp6ecw