Update
Finally got to chat with Ivy on Skype, very helpful . Now have fedex tracking number and the unit should be delivered in UK on Monday.
Thanks for the advice.
For the record it appears you can only pay by bank transfer, no other method. Contact them via Skype re shipping costs BEFORE you buy as reported it seems to vary. Speak to your bank re costs of transfer as it appears that costs are deducted for transfer at BOTH ends ie UK bank and Chinese bank and EBANG will not ship until full amount recieved. We sent $1400 from UK and they recieved $1365.
Payment is on SHA basis, so doesn't get you covered for the full amount. The code you should use is "OUR", so you pay all costs.
Could you let us know whether you were charged VAT and all on the shipment?