Now that is a bold lie.
From the AMA:

"The issue with Novaexchange resulted in developing Elixir as its replacement. We attempted to coordinate a fix with Novaexchange, but they were unresponsive and provided no support to any of the TME investors on their exchange. After NovaExchange announced they were planning to delist TME and prevent withdrawls, we notified TME investors to withdraw their holdings to MyEtherWallet, while we worked on a solution for the situation. To circumvent NovaExchange's lack of support, we asked users to prove the amount of TME they held on NovaExchange by giving us API access to read their account's TME balance, or their login info to check the account's TME holdings. This option was available for 3 weeks, before we had to finally lock the new Elixir contract."

Now you maybe have wanted a more detailed answer; in this case what prevented you from joining th ama/ sending in your questions?

It is getting annoying to read your complaining.

You put YOUR money on NOVA. You take care of YOUR money.

You park YOUR car in a garage. You take care of YOUR car.
Don't blame the city counsel of the town in which you parked and say you didn't read the local newspapers "because I have over 30 different cars" when the municipality announced through their ways of communicating that said parking space was no good anymore and it got bulldozered down.

Take your own responsibility.