Incredible 4 days and my eths are not present in the bitbase budget.
no one responds to the mail.
you were born as an exchange
but how do you manage this issue with eth transfers.
this is the second time for me but many users have reported the same problem

I write the email sent 2 days ago to bitbase

Good morning.
the same problem as the other payment in eth
day 21/10 I sent 0.12 Eter from my myethwallet portfolio (0xed824a5cd87fc2991edc935685dc6ee7ac8bde09) to your address (0xbff00b0accffea621cd193e6fd7dd5f47fe215e9) to buy about 55 token for a price of $ 0.60.
)

TxHash: 0x02185d462747a3f1d2525e16b08690d60872c327412321373e6ec4878b0d79c3
block n: 4404447
(5756) block confirms ...

wallet id bitbase: 103343770-59e91b224f5c5-198164608
email: accadueomaster@gmail.com

today I have not yet received !!!
how can we solve it? where are my eths?
Yours sincerely
yakovfabrizio

please ... it is not possible.I realize that there are few eths...but 4 days ...!!!