This is my first deposit to hitbtc and right away I'm stuck! Which sucks big time. I never had this issue on other exchanges (bitstamp, bitfinex, bittrex, poloniex etc). I deposited 11500 XRP from bitstamp to the ripple deposit address on hitbtc about 6 hours ago and up till now it has not been credited. This is waaay longer than expected. I also deposited 0.02 ETH from myetherwallet to the hitbtc wallet to try that one out, without success either.
Please credit my XRP funds so I can at least start trading.
Support ticket: 37727