Post
Topic
Board Service Discussion
Re: Did I just lose all my money? (Upgrade to 1.36.1 from 1.31.1) - PLEASE HELP!
by
OmegaStarScream
on 26/10/2017, 06:22:14 UTC
Did I just lose close to $40K in cryptocurrency as a result of an upgrade?   Sad Sad Sad Sad

Downloaded the upgrade (from the Exodus official site), ran the install, got the "Install complete, you can run the upgraded version from the shortcut on your desktop" message, tried running it.....NOTHING.  The program does NOT come up.  Tried waiting, re-running multiple times.....the app is not coming up.  I have a VERY, VERY bad feeling.   Undecided  The thin is, I can see the Exodus process in task manager...but the app is not running on my computer.  If I completely uninstalled and re-installed, would that be the next thing to try?  Kind of desperate at this point, that is a lot of money.  (To me.)

Any word of advise would be much appreciated.  Thanks in advance.

I'm going to assume that you do have the seed. If yes, there is nothing to be afraid of. The FAQ clearly state that installing a new version and overwriting an old version is safe as Exodus keeps your blockchain assets in a separate location. The issue might be on the update itself so maybe downgrading will help. Still, I suggest not doing anything for now, I forwarded your question to the Co founder, I will let you know once I get a reply.