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^^ Is typical of crypto newbies often aka - twits. If things do not go like buying from Amazon et al they panic, whine and bitch then wrongly go on the attack.
To-date eBit has proven to be a reputable company. PITA to work with perhaps but so far almost everyone has figured it out and gotten their orders.
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I have been mining for years and have more rigs than you can shake a stick at. I normally buy from Bitmain and have never had a problem with them. I ordered this from Ebit as the wait time for the S9's were so long i wanted to give these a try. Their power consumption isnt as good KW/TH but as I could get my hands on it faster and predicted a price increase in bitcoin i thought it may be worth a try. Lynn has been promising me a refund for over a month but hasn't managed to issue the refund to date. I have all the messages via Skype. I guess if you accept this as a good customer service then it would be you who is the "Twit".