No one ever said is was 'good customer service'.
It is simply par for the course with this industry and unfortunately has to be considered as marginally acceptable. Bitmain and Canaan have also had their issues in dealing with payments as well and yes they have done some major screwups both with BTC payments and wire xfr's, all is documented in their Official threads and elsewhere. Peruse the s9 and Avalon A7 threads and you will find several payment complaints similar to yours however, in all cases eventually they were resolved by calm and persistent communications between the buyer and seller. In a few cases it took a couple months but nonetheless they were resolved. I expect eBit will be the same.

If one has been mining for years I find it rather hard to believe they would have only (now) 2 posts here. Everything had been peaches and cream until now with zero questions or concerns? Never had a performance or Warranty repair issue? Riiiight...