Anyone still not received their Ethereum for a bad order?

My first order went bad and was really worried about it. I believed in the project enough to buy another order. I emailed support and sent support tickets about the issue and Nothing!

I got excited when they announced after the presale that they were going to refund the bad orders. I never received it. I waited. NOTHING!

I emailed again! I sent a support ticket! NOTHING and NOTHING!

I am hoping this is not foreshadowing of how they will be treating their customers in the future, but pretty wary now!

Anyone else having this issue or an issue with their lack of communication?