Hashrate turns to zero and all "x": Either the power module is broken or the whole blade has some problems. If you bought more than one blades. Try using other functional ones' power module to test if it becomes OK. If so please ask us to send you a new power module. If not, please return it back and we will send you a new one (we cover the shipping fee).
Today I received the Blade and I have a problem:
Status chip: xxxxxxxxxxxxxxxxxxxxxxxxx
I have another blade so:
- I checked all the modules and I am sure that the motherboard is damaged. (communication module - ok and power module - ok)
- Reset to factory settings - nothing has changed.
The device damaged and 50btc frozen,
any solution? or warranty replacement ?
Send a pm to friedcat. When I had a potential warranty issue he responded within 24 hours. Make the subject line visible though with distinctive wording "WARRANTY WORK NEEDED" or something...
Sorry to hear about this. If it ends up being warranty work, please let us know the turnaround time.