Why don't you grab Roman anyway, and ask him if in fact banks have refused him, and which banks. Then call the banks to confirm. Right now we have no clue what is going on, because Roman has'nt had the basic professionalism to keep his customers informed in this crisis.
I'm just tired of people guessing what banks will or won't do. Prove to me that they'll do what so many people here seem to think is easy, and I'll go collect my cash. I'm not going to waste a few thousand on travel costs to collect Roman just to discover that it really is difficult for him to accomplish and he's not wasting time.
Either prove to me that it is possible to do what he needs to do, or pay for my travel costs, and I'll do exactly what you've asked (ask him if in fact banks have refused him, and which banks. Then call the banks to confirm).