i was try to upgrade to enhance 10 days ago, but iv got an error message. iv sent ticket and error  turned to name mismatch message. after  iv sent another ticket 5 days ago. i saw some people get their acc back but support not too fast. i see activities around my tickets but i didnt get any reply yet . im waiting for reply or unblock my money... almost 4000$. i think they  must  reply in 1-2 weeks and upgrade my acc.