So I bought tokens for some ETH, but I'm getting told I can't verify my identity cause my passport includes ÅÄÖ-letters, so called "Non latin characters".
So the issue for me is that no matter what I do the tokens/money is "locked" inside the orderbook platform.. I can never withdraw.
If they can't resolve this it's rather... bad.
I think it is possible to withdraw the token, maybe for depositing and withdrawing in the form of ETH/BTC we need to verify our accounts. Sometimes they are not accepting the documents and giving the status message like incorrect, even though we provide the exact details.