We are indeed mining, and we are indeed paying. Contrary to what's being said or speculated, we pay out everything our customers mine. Our daily payout schedule has been back for some while now, but there are still some payout issues with a small number of customers. Those will be resolved also. The same with tickets. We look into each and every one of them, but sadly, due to the large number of those, not all will be answered within reasonable time. We've already expanded our support team substantially so it is just a matter of time, but even with our current support strength we cannot resolve all tickets instantly. We said it before and we will keep saying this, we will resolve all issues. More about this can be read here http://blog.genesis-mining.com/september-2017-service-update, though a new update should be coming in a few days. Keep an eye on our blog, please.


Meanwhile we’re glad to announce that Bitcoin (Sha-256) mining contracts purchased in the pre-sale period started mining yesterday and first payouts on those contracts will be going out in the coming days. Please note that we’ve already sent payments to a few users during the pre-sale. If you have already received payments from your new hashpower (You can check the amount in your dashboard), then payout for those contracts will delay by the amount of mining days you already received (by a maximum of 5 days). As always, you can keep track of (actual and balanced) payout transactions on your Payouts page, and in general payout will be processed within 24 hours after a day of mining, in UTC time.


We are receiving a lot of inquiries about new hashrate, but sadly we cannot say when we will be able to offer new hashrate just yet, but next to support, that is very high on our priority list, so stay tuned!


Thank you for choosing us and happy mining!

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Your Genesis Mining Team