I would also like him to further explain his comment to you. I found it insulting and bullying.
While I have been and will continue to be a loyal supporter of this Pool, it is still a business. Just because someone's opinion does not match your own, does not give them the right to treat you with disrespect and imply because you are new, your ideas and/or opinions are somehow inferior.
Are you butthurt because your profile says newbie? Should we make this a safe space for you? Maybe the term newbie is a micro aggression and we should petition congress for newbie rights? Newbie lives matter?
every pool has bad luck, welcome to bitcoin mining
Since January 2017 KanoPool had only one month below 90% PAPPS%, 6 months ABOVE 100%. If my math is correct, that is an average of 114% PAPPS for 2017. This is the best paying bitcoin pool out there.