Anyway suggestions?
Yes. Read the ToS you agree to before you agree to it.
https://bitbox.mx/terms-of-useIn order to ensure compliance with any laws that may be applicable or other purposes, BitBox reserves the right to restrict or freeze any Funds at any time by way of delaying any payments, restricting account login access, or any other means it deems to be appropriate. Such situations that may warrant such an action include but are not limited to:
suspicious or irregular account activity
suspicion of an attempt to breach BitBox's computer systems
sending large amounts of Funds to BitBox without first receiving authorization or permission to do so
any other breach of these Terms
In addition to restricting or freezing any Funds, BitBox also reserves the right to request personal identification at any time in the form mandated by BitBox, even if the user was not previously required to do so to conduct normal activities.