So talked there with technical support, they manage to reque my account, my BTC have been sent to a random address,
probably I got hacked, if there is anyone know anything about it, i would like to hear some more
Cheers
Do you have a tx id check it. I hope you might receive a email about your transaction from the wallet provider site. Please look into it, if you still miss the transaction with the any random transaction inbetween you send the bitcoins.
You can report the support team to know the issue happens in your transaction. However, your amount will not recover back.