I  am a customer of BTC-E since 2011. Now they added mandatory e-mail confirmation to transfer your funds from BTC-E, but i lost access to my e-mail and submitted a ticked asking to change it. I provided all the information they required - old e-mail address, IP's, payment history. Three working days and it's still not done. I'm not even notified that they are fixing this. All these years and when i really needed help BTC-E let me down.