I think 100 nothing in trade, I see more than 250 btc orders last month and this amount hard to transfer every day out of exchange.
In simple words : people trust "BITTERX" and that's why many and many of them never care about funds and sleep while their orders running smoothly.
My advice is: go to meet them in twitter
Following this guy :
https://mobile.twitter.com/ramikawach/status/921113099884621824
They will answer you. Hope all will be well and bitterx back to the right position.