So you dont understand when, for example zefir paid a full batch of 782.1BTC, there didnt happen a confirmation of payment because freshly mined coins were included and at the end the order and the bitcoins are gone. No chance to contact avalon. You can do what you want you wont get an answer. And zefir tried everything. I myself mentioned him in my contact tries too often. Nothing happened. No empathy for zefir?
Or iam. If i would spend my own bitcoins ok, but i have the burden to have responsibility for other peoples money. Its a high pressure on the shoulders when you think a batch felt over. Its finally solved now but still there are questions regarding the chips that should be answered before they arrive at customs and before i get them because i have to buy the needed packaging for shipment and so on.
Fine... no support for the chips was stated... but i have read it of course that they wont answer things like "my miner doesnt work, can you help me" and such things. But no contact at all? Thats not what i awaited.
What i wonder the most... avalon most probably has massive money now. Whats the problem that keeps them from hiring a support person?
I don't want to play devil advocates or whatever, but I truly believe that no support person is expected. And it wasn't expected before they opened the chips order book. Unaswered tickets are an issue from day 1, and it was clear it was never going to be a priority.
I understand insisting in order to solve a specific problem. I'd do the same. What I do not understand well is the point on speculating about how many BTC Avalon is holding on X address, and yelling about how it is possible they don't have some sort of customer support. They don't, they will not. We knew that in January. There are batch 1 customers that did not receive their units yet. Delays are a real possibility. Ordering chips is a gamble in itself and no easy task to manage.
So, it's pointless to brag about the obvious, and its more useful to focus on solving specific problems.