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So the owner of the site says no coins lost, and customer support says your coins are lost 
?Whom do I believe ??
?Whom do I believe ??I wouldn't worry about this at all. Mark Karpeles and MagicalTux often contradict themselves. For example, Mark has just confirmed to us that a few accounts were hacked into. However, MagicalTux reassured us yesterday that the CSRF exploits "were never used," even though there was an obvious corresponding increase in reports of coins being stolen via Mt. Gox.