in newsletter number 8 they have just stated the following about the support tickets concerning "lost" rise from either the ICO of blockchain swap:


https://ibb.co/n2D5fw

so I don't understand why your 84 (!!) tickets haven't been resolved because that makes no sense... (although people creating that much tickets for the same subject are probably one of the reasons it took so long ...)
The team has gone above and beyond to take care of ALL requests, even from those who hadn't even withdrawn their coins from the ICO yet.