This isn't the right place to tell people about your problem or following up your orders to be delivered. While you are waiting for their delivery, try to look at their trust rating here on forum https://bitcointalk.org/index.php?action=trust;u=156878

There's so much problems they are giving to many customers but maybe it's because they've got tons of orders and they can't cater it altogether.

If you never informed their support with your problem regarding your order, this is what I've seen on their post history answering with some scam accusations that you have to do.