Dear Kraken.com supports

I have a big problem. I sent 16K USD on 27 September, and still no change on my balance. I opened ticket on your website. I have sent three times before this one. That transfer funded in 1-2 days. But this transfer is not, i am waiting more than week. I talk with my local bank branch they checked that transfer and they said there is no any problem on this transfer and already sent to your bank. Please help me.

Ticket #804227