Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
URSAY
on 08/06/2013, 17:27:42 UTC
Yes. I got the money back at the MG location. There is no issue now.

They said it was already waiting for me.

Previously, if something was wrong with the info on a MG or WU form, we would have to cancel it and get a refund, or fix it and send it again.

But this time I had to fill out a money-receive form. Because the MG representative on the phone said the transaction was rejected by ZipZap and the money was sent back. Everything was valid on my end, the account number, the company name and code, etc.

Surely there was a reason given for rejection.  You haven't shared that yet though and I still don't have any particular case details.  Great to hear that your issue was resolved.  I hope you can find a way to work out this issue in the future.  If you need help you can always hit us up at bitinstant.com/contact