We are actually just doing system maintenance and preparing to relaunch on Monday. 
I'm in the process of creating my account but when it came down to verifying my ID the creepiest thing occurred. It asked me questions about my pops! It asked me to clarify what year he was born. First of all how the hell does BitInstant know my pops name!?
These types of questions are quite normal during basic verification when doing all types financial transactions. You shouldn't be alarmed.