Post
Topic
Board Web Wallets
Lost 1.22 BTC to blockchain.info - anything I can do?
by
haimcn
on 07/11/2017, 03:01:35 UTC
Old story, but will be glad to hear your opinions...

In 2013 I had a wallet in blockchain.info, in short, they had a bug that caused several bitcoins to be stolen including 1.22 from my account, I contacted the support immediately after and got ignored, the ticket was closed 2 months later in spite of my objection.
As I didn't understand the issue back than and didn't know what happened, I thought it was my fault, assumed I don't have what to do and just stopped using their services since I didn't want to lose more.
Recently I accidentally came a cross as article (below) describing this bug with the exact details as my case - so I contacted the support again and got rejected again with the clain that they cannot verify my claim due to the long time passed - really?!
Had I not contacted the support on 2013, I would have accepted the reject as it is too old - but I did, and the support just ignored me back then, although it was already known and fixed much before my ticket was closed.

So, I wanted to ask here if someone has an idea on how can I get my funds back?

- I have the same wallet with the same address in it
- I have the correspondence with the support on 2013
- The transaction, the source and the target addresses are on the blockchain

Thanks!

The article: https://www.coindesk.com/blockchain-info-iss ues-refunds-to-bitcoin-theft-victims/