I guess you should stop and forget what had happened to those bitcoins of yours, that was 2013 and the support is different from that time and the logs I guess have been deleted already. So they can answer your issue way back 2013. We didn't even know if the lost bitcoins are from bugs or was stolen from different people since you don't have enough proof for the bug. If you can show us the address where do the funds are then we can trace where do the BTC sent on that time way back 2013.
Funny enough, the same support person is the one that answered me then and now...
The logs are on the public ledger - I can prove and verify everything, and when they closed my original ticket it was after the date of this article, so they knew about it and chose to ignore.
I guess this is what they are doing now, and I want to stop that.
BTW, I lost much more due to my stupid actions in 2013, so I don't care of the 1.22 BTC - it just makes me furious that they can just ignore me, then and now, and get away with that.