(...)
Additionally, it is not a problem of increased traffic. It just gets to an unbearable level when traffic increases. With normal traffic Eservice unavailable errors are encounter in roughly 20-30% of the cases. Currently, the failure rate can even reach more than 90%.
The link just proves again that you're intentionally misleading customers with false information, very late information, or only part of the whole information.
Hi CryptoTeng,
I want to assure you we are not misleading clients, and that we welcome the input you are giving us (although certainly, any one support response, such as the one I previously provided, likely never can capture the entirety of a situation). As such, we look forward to seeing your insights.
Would you be willing to share some more of your information (in terms of your error rate experience) in a support ticket?
https://support.kraken.com/hc/requests/new If you've already done so, please feel free to post the ticket number here, or escalate the ticket number at:
https://www.reddit.com/r/KrakenSupport/comments/6n4qfn/new_way_to_escalate_your_kraken_support_ticket/We look forward to receiving further information and input from you, and indeed from any other of our clients who wish to weigh in, as we proceed.