Ok so it's safe to say this is a scam site.

made account, deposited btc, 11 confirmations later there is no btc in my account.

NO contact, No support. Should of noticed that before sending coin, absolute scam don't send this "company" any bitcoin.

Look them up on whois. they have their site registered for "1year", what a crock of sh!t, stick with bitconnect.