god dammit, does this site's customer service department just have one employee?? or they are just too lazy to care about customers emails? 96 hours of "Your patience on this matter is greatly appreciated." I am going nuts, does this company run by pigs who can't type on keyboards properly? never have I ever seen a fucking horrible shit-hole support, are you a fucking scam CEX.io? give back my fucking money! 
they don't give a fuck I deposited BCH and my transfer is still in pending status, I did it on 25th of October, more than two weeks passed, the only answers I get is about my patience, nothing more.
I wonder what can be done, they have address on their page, maybe visit them and beat the shit out from someone I don't know?