We have been a bit delayed with sending out the last few physical reward redemption requests but they are going out now. Also, sending rewards countries other than the USA and UK takes longer since we first need to order the items from Amazon.com to a shipping forwarder who then sends it out to different countries. Previously we just used to refund physical gift requests from other countries but we are using this new system now so that users from most countries can receive their gifts even if it costs us quite a bit more to do this.