I had no issues with my account, but when I heard the reports about accounts getting closed I got worried. And when I saw that this Bittrex guy on Twitter behaved like a dick, I moved my coins outta there as quickly as possible.
Just a wild guess, but if the affected accounts all belong to middle east-ish countries, it could mean this is some sort of measere against terrorism and how they finance their operations.
In any case, an xchange with bad communication and bad rumors is a red flad for me.
my dear friend, one of the things i look for in any money trading platform is customer support, in forex for example, the moment i get electricity cut, i can phone call support staff and ask them to "get me flat" in less than 20 seconds. provided we never saw this level of support in crypto yet, but not answering any ticket other than an auto replied one for near a month,....
THAT is a new record !
i am a user of tradingview website, it happened that in a single day i opened 3 tickets about using their script language for 3 different problems, a
SINGLE support staff replied to all 3 of them in less than 2 hours, and the answer clearly showed that he had contacted their programming department and got the response, all of that in
2 hours for 3 TICKETS. how hard would it be to
START answering tickets? if they did it by now, at least
HALF of the people complaining would know what to do, and again, using an automated response is
NOT called customer support!
HitBTC answers my ticket in 2 hours, wex answer in half a day and bittrex cant ( or dont want!) answer our tickets after 1 month!