Hi,
Today at 9:00 AM (French Hour) a payment was made to send my bitcoin to an address I don't know.
I have activated the SMS verification so I don't know how it is possible to do that (I also have a second password to send funds).
The log did not have any row at 9:00 AM.
How is it possible ?
Who can I contact for this problem ?
Thank's, have a nice day
If somebody knows your private keys, he can transfer your BTC without the need to login to blockchain.
- did you import the keys from other wallet?
- do you have strong (both case, digits, symbols, 10+ chars) main password?
Hi, thank's for your answer.
The adresses were generated by Blockchain.info, not generated.
My two passwords have alpha number & special chars and are long (15 chars).
Thank's,
Please, contact Piuk (the owner of BlockChain.info) for assistance. Its important to find out the way how the BTCs left your account.