Hello,
I sent 0.12368 ETH about 10 minutes ago. The email says my current DTR holding is 3824 DTR which equals ETH/USD = 309.18 while it was around 326/327 on bitstamp. I should receive more than 4000 DTR. Can you please check on this? I can provide Tx-ID via pm, just let me know to whom I should send it.
Thanks.
Hello, the DTR amount is calculated using crypto price on first network transaction confirmation, not at the moment you send it. Also, you should take into account the network fee you pay when sending ETH. You can provide the TX ID here and we'll take a look, although it seems that the amount is correct.