The past two transactions are different. When entering the info into the dialpad of the red moneygram phone, as soon as you punch in 9611 for zipzap, the automated system transfers you to a human. In the past, this wasn't the case. The human requires a name, address, and phone number. They will not continue the transaction without this info. The name/address must match their database of valid name/address combinations. I've tried to give a post office box in the style of an apartment or office suite (like 123 main street #4839), and they say "that is a po box, we need a real address sir".  I bought a pre-paid phone with cash and use a friend's work address with permission.