To my knowledge you have never contacted us to talk about your case, or at least I have never heard about it. Instead of spreading information carefully selected to further what feels like your personal agenda against us, you can contact us through the official channels (Telegram, Email) and we can talk about a solution for your case, if you are actually looking for a solution to your pre-ICO purchase.
I'd be interested to see if you give a straight answer on this as I've been following this thread and would assert that he's asked this several times and the answer has been dodged, then what looks like shill accounts drown out what is a legit question.
It should be a very easy question to answer.